Everything about Telus customer service
Everything about Telus customer service
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Each and every person who phone calls the tech support variety is eager to talk to an actual person at the earliest opportunity. No one really wants to need to bounce through a maze of thoughts in hopes of merely becoming place inside a que to speak to a true individual!
Skilled was capable to walk me via my concern and helped pinpoint the place the challenge was going on and encouraged me of another so I could get my position finished. I so appreciated his enable and endurance in walking me by way of the several eventualities. He adopted up with facts on my future methods.
@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time they usually hanged up on me, saying which i should simply call throughout "standard office hrs". Is that this for actual?
I am looking to renew my World wide web service once the two yr contract expired. We also have essential cable which I by no means use and want to eliminate. It is not possible to do this on line, as well as the telephone number for support is rather very well hidden. I finally obtained it from a reseller. I known as the number, and listened to AI consider for getting me to make it happen on the internet, but You can not cease employing a service on the internet.
I had to Get in touch with CS today with Chat and also the Section I want to speak to is just obtainable by cell phone. The CS on Chat arranged a phone again at an agreed upon time slot. When that department termed me afterwards I got almost everything sorted out.
I am requesting a clear breakdown of my contract, together with all relevant savings, and a fair resolution to the problems I’ve expert. Additionally, I ask that somebody review the call recordings to know the very poor procedure I obtained from several agents.
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following the agent evaluate my account he explained i can't give you a deal or credits like you have now with the exiting account, so i just gave up and hangup the cell phone.
I had to Call CS today with Chat along with the Division I would like to talk to is barely readily available by mobile phone. The CS on Chat arranged a get in touch with again at an agreed upon time slot. When that Office known as me Telus technical support later on I bought anything sorted out.
Telus has messed up on my Invoice numerous periods in the pastfew months. Recently by charging me 3 situations for a carry it back again which was by now returned. Then decided to go on and adjust 3 of my ideas on their own. First agent I spoke to was excellent and tried using not easy to take care of the issue. He even contacted loyalty to help. They never referred to as. I made an effort to get in touch with myself and was keep forever so I hung up. Tried out One more agent he stated he would transfer me to loyalty than proceeded to receive upset since I would not enable him to finish the decision when he stated he could not transfer me.
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I've manufactured several telephone phone calls, I have clicked on "Alternatively, you'll be able to contact our TELUS Administration Staff in this article". completed the form, without any response, and done another kind on MyTelus and also go no reaction.
I had some minor challenges but I had Totally no idea how to fix them. Then, my co-employee recommended me of one's service. Your employees had been extremely affected person and beneficial! As a result of all of them!
I was ultimately given scenario variety 21911243 and informed that a manager would connect with me again inside of two hours, which didn't transpire. As an alternative, I was informed that I needed to wait around 24 hrs.